Codice di trasparenza

Roma Experience was created to protect visitors to Rome and recognize businesses that operate with integrity, quality, and respect.

This Transparency Code defines the fundamental principles that every restaurant or accommodation must share and respect to join and remain in the network.

Adherence to the Code is not a formality, but a concrete commitment to platform users.

1. Pricing Clarity

Participating businesses undertake to:

Display clear, understandable, and easily accessible prices

Avoid hidden costs, undisclosed surcharges, or ambiguous practices

Ensure consistency between menus, price lists, and the final bill

Customers must always know what they are paying for.

2. Respect for the Customer

Every guest must be treated with the same care and fairness, regardless of:

nationality

language

booking method

level of knowledge of the city

Roma Experience rejects any practice that differentiates treatment between “locals” and “tourists.”

3. Authenticity of the experience

The businesses in the network are committed to:

Truthfully representing their offerings

Avoiding narratives constructed solely to attract tourists

Respecting their identity and the local culture

Authenticity isn’t invented, it’s demonstrated.

4. Consistency between communication and reality

Photos, descriptions, promises, and information provided must reflect the actual experience offered to the customer.

Roma Experience does not accept:

Misleading images

Deceptive descriptions

Unfulfilled promises

Trust is built through consistency.

5. Quality and responsibility

Joining the network means accepting a responsibility:
that of representing Rome accurately and respectfully.

For this reason, merchants commit to:

maintaining adequate quality standards

listening to user feedback

constantly improving the service offered

6. Selection and Retention in the Network

Joining the Roma Experience network occurs only after careful evaluation.
Adherence to the Code is a prerequisite for:

joining

retention

visibility on the platform

In the event of repeated or serious violations, Roma Experience reserves the right to suspend or remove the business from the network.

A Pact of Trust

This Code represents a pact between:

Roma Experience

the participating merchants

the subscribers who trust the project

Because Rome doesn’t need to be better marketed.
It needs to be described and experienced honestly.